HTVFast Return Policy
At HTVFast, we prioritize your satisfaction with every purchase. If you're not entirely satisfied with your order, we offer a straightforward return policy to ensure your peace of mind. Here are the details:
21-Day Money Back Guarantee:
We stand behind the quality of our products and offer a 21-day money-back guarantee from the date of delivery. If you're dissatisfied with your purchase within this timeframe, you can return it for a full refund, which includes shipping charges.
Return Process:
Initiate the return process by contacting our Customer Service Team at help@htvfast.com within 21 days of receiving your order. Please provide your order number and reason for return in your email.
Upon approval, we'll send you a prepaid shipping label to facilitate the return shipment. While packaging the item(s), note that they don't have to be in their original condition.
Attach the provided shipping label to the package and drop it off at any authorized carrier location. Once we receive confirmation of the product's transit back to us, we'll proceed with issuing your refund.
Refund Processing: Expect your refund, which includes shipping charges, to be processed within 3-5 business days from the date we receive the returned item(s). The refunded amount will be credited to your original payment method. Keep in mind that your financial institution's processing times may affect the timing of the refund reflecting in your account.
Conditions for Returns:
The product(s) should be returned within the 21-day return period.
While we encourage returning the item(s) in good condition, they don't have to be in their original condition to qualify for a refund.
Products damaged due to misuse, improper handling, or reasons unrelated to manufacturing defects may not be eligible for return.
Contact Us: For any queries or assistance regarding your return, feel free to reach out to our Customer Service Team at help@htvfast.com. We're here to address your concerns and ensure your satisfaction.
Thank you for choosing HTVFast. Your trust in us is highly appreciated, and we're committed to providing you with a positive shopping experience.
Warm regards, HTVFast Customer Service Team